Surveybot Beta

We’re excited to announce the launch of our beta. Thank you to everyone who has helped us thus far with their feedback. It’s been very helpful.

Here’s a rundown of all the new features available:

New Question Types

We’ve added some new question types to help make it easier for you to capture your data:

  • Video capture – respondents can send you short video responses from within Messenger.
  • Audio capture – capture audio responses directly from Messenger.
  • Star rating – a simple 5 star rating to see how respondents rate you!
  • Likert scale – easily add a 6 option likert scale to your questions.

Keyword logic

Setup jump logic in your questions for different keywords that appear in a question answer. You can add as many keywords as you like as well as a fallback question to jump to if none of the keywords appear.

Keyword logic

Improved Survey Builder

The Survey Builder is now a lot quicker at loading and saving questions. The Survey builder now paginates your questions which is handy if you have a large survey. We’ve also enhanced the way it saves your questions.

Quick add messages

You can now easily add messages in between your questions as you build your survey. You’ll see a separate button at the bottom of the survey or current question for adding messages.

Copy Questions

A lot of the time when you build surveys you’ll have slight variations of a question occur multiple times. Like using likert scales etc. This can be tedious so we’ve now added the ability to copy questions as you create your surveys. You’ll see the copy button in the top right of each question in the Survey builder.

Copy Surveys

You can now copy an entire survey after it has been created. This is handy if you want to use surveys as templates and create other surveys from them. (the copy survey button is located under the Settings tab on the Design page).

Custom error messages

Set the default error messages and other messages for your survey. This is handy if you want to ensure your entire survey is in another language, or you might want to add more personality to your survey. (you can set your default messages for your survey from the Settings tab -> Advanced)

Messenger Codes

Every survey you create now has a unique Messenger Code that can be used to start it. This is handy if you need people to start your survey when they’re not online like at an event. (you’ll find your Messenger code for your survey under the “Collect” tab).

Segment Panels by Profile Attributes

Profile segments enables you to create segments in your panels based on the profile attributes for a respondent. You can match attributes based on conditions like “contains”, “starts with”, “greater than” and more.

Segment Panels by Question answers

Question segments enables you to segment your panels based on the answers to questions in previous surveys. You can create conditions for as many questions as you want and even segment with questions from different surveys.

Facebook Workplace

With Facebook Workplace integration you can now create and distribute HR surveys across Facebook Workplace to your employees.

Multiple team members

Surveybot now supports multi user accounts. Add as many team members as you like and set parameterized permissions for each team member.

Response notifications

Setup notification users for each of your surveys to receive email notifications whenever a new survey response arrives. (to set up your notifications, from the Design page go to Settings -> Notifications)


Integrate your survey responses in realtime with over 750 apps and any system you need. Surveybot now supports Zapier integrations and has a Data API + Webhooks to do all this.

New website

And last but not least we have a shiny new website. There’s a slick new design as well as a whole lot of content about all the different features Survey bot supports. You can check it out here.

We hope you like this update! If you have any feedback or other suggestions please get in touch via email



Manage your Messenger Pages

Thank you all for your feedback on Surveybot, there’s been a number of updates over the past couple of weeks. We’ll be announcing more updates very soon as well as some major changes to Surveybot. In the mean time check out the new “Pages” module in Surveybot below:

Manage Pages

The new Pages module enables you to manage your Page Messenger experience around your surveys. There are 3 key features which are Greeting text, Welcome messages and Persistent menu.

Greeting Text

The Greeting text is shown to respondents when they first open a conversation with your Facebook Page. Use this if you would like to show a customised message to respondents.

Welcome Messages

Once the conversation with your page has been opened you can send your respondent a series of welcome messages. This can be handy if you have multiple surveys to choose from or want to display content that is relevant to your different surveys.

Persistent Menu

The Persistent Menu enables you to add menu items that appear inside Messenger at all times. Use this to add links to your website, links to start surveys and links to restart previous surveys.

We hope you like this update! If you have any feedback or other suggestions please get in touch via email

Distribute your chat bot surveys

We’re excited to announce the latest major Surveybot update that enables you to promote and distribute your surveys on Facebook and Messenger. There are 2 new modules in Surveybot, Audiences are now known as “Panels” and there’s a new module called “Campaigns”. Check out the details below on how they work:


Panels are made up of respondents who answer your surveys. Each Facebook page that you use for your surveys will have it’s own panel.

Chat bot survey panels


You can segment your panels based on your own conditions. Currently Surveybot enables you to segment based on respondents that have completed or not completed surveys. We’re adding more conditions to segment by but if you need a new condition please contact us.

Chat bot panel segments


Campaigns enable you to distribute your surveys over Facebook. There are 3 types of campagins which are Facebook Posts, Facebook Ads and Surveybot Panels.

Chat bot campaigns

Facebook Post

The Facebook Post campaign enables you to promote your Survey as a Facebook post on your Facebook pages. You can also link existing Facebook posts to your campaigns if you want to create posts outside of Surveybot.

Chat bot Facebook Post

Facebook Post Comments

This is a cool feature with Facebook post campaigns where you can automatically start a Messenger conversation with your Survey whenever someone comments on your post. Try out our example post here.

Facebook Post comment chat

Facebook Ads

This is the most powerful way to promote your survey. In Surveybot you can design the message to be sent to people when they click on your ad. Then create your ad in Facebook and link it to your Surveybot campaign.

Chat Bot survey Facebook Ad

Panel Campaigns

Once you’ve built up your panels in Surveybot you can send surveys directly to your respondents over Messenger using Panel campaigns. You can also send your surveys to specific panel segments. This can be handy for things like incomplete surveys.

Chat bot Panel Campaign

Campaign Performance

Track the performance of your campaigns based on your survey response completion rates. See which campaigns are performing best for your surveys!

Chat bot survey campaign performance

We hope you like this update! If you have any feedback or other suggestions please get in touch via email


Get started now

New updates – April

We’ve continued developing Surveybot based on your feedback. Thanks for all your feedback and do keep it coming. Check out the latest updates below:

Email alerts

You can now get an email alert whenever someone responds to your survey. The email contains all the questions and answers for the response.

Survey email alerts

Merge fields

Use merge fields in your questions and messages to include respondent names and other fields.

Survey question merge fields

Messenger codes

If you have an auto start survey you can get respondents to use your messenger code to initiate the survey. Check it out on the “Collect” tab of your survey.

Survey messenger codes

Answer piping

You can now pipe answer values to future questions in a survey. This can be handy if you want to follow up about an answer e.g. “You answered “bannanas” as your favourite fruit….”

Survey answer piping

Survey builder design

We’ve given the survey builder a bit of a facelift. You should now find it more organised and easier to do drag/drop re-ordering.

Survey builder design

Emoji question options

Easily select emojis for your multi choice question options in the survey builder.

Survey options emojis

Image questions

Capture images from respondents with the image question type. Respondents can send images from messenger and they are captured in Surveybot.

Survey image questions

Multi choice echo

We’ve been trying to improve the checkbox question type to make it more intuitive. When someone answers a checkbox question the answer is now echoed back to them in messenger.

Multi choice question answers echo.

We hope you like these changes! If you have any feedback or other question types you’d like us to add please get in touch via email

Decrease Survey Abandonment

Survey abandonment is a huge problem most will face when conducting surveys with their audience. There are a multitude of reasons for this. We’re super excited for chat bot surveys and how the conversational experience can keep respondents engaged to complete surveys.

People are more and more distracted these days so we’re always thinking up new ways to keep respondents engaged with their surveys. We’re excited to announce “Re-engagement rules” for surveys. Re-engagement rules enable you to re-engage respondents at a later date if they start a survey but don’t complete it. Here’s the details:

Re-engagement Rules

From the survey design tab you will now see the “Re-engagement” tab. Here you can add your rules by selecting a time period and entering the message you want to send respondents.

Re-engagement rules

Respondent opt in

When a re-engagement rule triggers the respondent will be asked to opt-in. You can set the text you want to show in the opt-in options in the survey designer.

Re-engagement opt in

Multiple rules

You can setup multiple rules to run at different periods. This is handy for when someone doesn’t complete their survey after the first re-engagement you can follow up again at a later time.

We hope you like these changes! If you have any feedback or other question types you’d like us to add please get in touch via email

Profile fields

We’re excited to announce the launch of Profile Fields. Profile fields allow you to link any question that you ask in your surveys back to fields on your respondents profiles. This can be handy for things like CRM records and ensuring that you don’t have to ask the same questions to your respondents all the time. Check it out below:

Creating questions

Whenever you create a question you can link the answer to a profile field. Just select the “Profile” tab on the question and select the profile field you want to link to.

Profile question fields

Skipping questions

If a respondent already has data for a profile field then the question can automatically be skipped.

Skip questions


Report on profile fields when you export survey or audience reports. Profile data includes default facebook fields like gender, name, timezone as well as Surveybot profile fields.

Profile fields reporting

CRM Integrations

With profile questions linking data back to your CRM is now easier than ever. We’re currently taking expressions of interest for specific CRM integrations. If you would like to integrate your CRM with Surveybot please contact us below.

If you are interested in using Profile fields for custom fields that aren’t including in the Surveybot profile fields please let us know as we’re looking at developing this functionality if our users need it.

We hope you like these changes! If you have any feedback or other question types you’d like us to add please get in touch via email

New question types

We’ve added some new question types so you can get even better data from your surveys. Check them out below:


With the email question type you can capture valid email addresses from your respondents. Handy if you’re linking your surveys to your CRM.

Email question type


Capture accurate locations and addresses with the location question type. This question type utilizes Facebook Messengers “Send location” feature.

Chatbot location questions


Capture valid date answers with the date question type. Handy if you want to capture the birth date of your respondents.

Date question type

In conjunction with these changes we’ve also improved the validation of answers for all question types to ensure that you get accurate responses for your surveys.
We’ve also got 2 more exciting updates planned for this week so stay tuned!

We hope you like these changes! If you have any feedback or other question types you’d like us to add please get in touch via email

New Updates – 08 March

We’ve been working hard this week and have made some updates to Surveybot to help improve your surveys. Here’s a quick snapshot of some of the updates below:

Add images to questions

You can now add images to any of your questions. Select the content tab on your question to upload an image. The image will be shown along with your question in the chat.

Question Logic for all

You can now setup logic for all question types (not just multi choice). To do so click on the “Logic” tab on a question to setup your question navigation.

Chatbot surveys jump logic.

Reorder your questions

After adding your questions to your survey you may want to re-order them. You can now do this by dragging the “move” icon in the bottom right of your questions.

Reorder chatbot questions

Reorder mutli-choice options

Just like with re-ordering your questions you can now re-order multi-choice options by dragging them in to position.

Reorder chatbot multichoice question options

Survey revisit rules

You can now specify behavior for your surveys when someone re-visits. Check out the options when your create or edit your survey details.

Chatbot survey revisit rules.

No more finish messages

We’ve removed the finish message box from the survey designer to help with your logic. We recommend adding a “message question” to the end of your survey if you want to have a finish message.

Chatbot surveys messages.

We hope you like these changes! If you have any feedback or feature requests please get in touch via email

New updates – February

We’ve been working hard this week and have made some updates to Surveybot to help improve your surveys. Here’s a quick snapshot of some of the updates below:

Question Logic

You can now setup conditions to route answers to different questions. To do so just click the logic tab on your multi-choice questions in the Survey design page.

Checkbox Questions

You can now create multi choice checkbox questions which allow your respondents to select multiple choices in your questions.

Bug Fixes

  • When creating surveys connected to a Facebook page you own some users have had issues connecting their surveys. This is now fixed and your surveys will work when connected to your facebook pages.
  • We also fixed a bug where some users found their surveys were triggering multiple questions at a time. Surveys now function properly 1 question at a time.

Let us know what you think of the  changes


Surveybot Alpha is here

We’re pleased to announce the launch of the Surveybot alpha release. We’ve been working really hard on making Surveybot more intuitive for everyone to use. That means not just for businesses or organisations with a Facebook presence, but anyone who wants to survey people.

We’ve also integrated with some of the new features that Facebook has recently released for the Facebook messenger bot platform.

Here’s some of the changes we’ve made to Surveybot in this Alpha release:

  • Create surveys without using your own Facebook page – previously on Surveybot in order to create a survey you had to link it to a Facebook page which you own. You can now create your own surveys that are linked to the Surveybot Facebook page if you don’t want to use one of your own Facebook pages.
  • Unique links to your survey – when you create a survey in Surveybot you’ll now have a unique link which when followed will start your survey in Facebook Messenger. Previously when creating a survey it would take over your Facebook page whenever someone started a conversation with it. With this new feature you no longer have to start the survey automatically, it will just start when someone goes to your survey’s link. If however you do want to automatically start your survey when someone goes to your page, you can still do this.
  • Run multiple surveys live at once – with the addition of the unique links for surveys this also means you can run multiple surveys in conjunction on your Facebook page at any one time.
  • Survey response reports – You can now easily analyze your survey responses in your Surveybot dashboard. Here you can see summaries of your survey responses as well as review individual responses and respondents.
  • Increased multi choice options – you can now have up to 11 options for multichoice questions in your surveys.
  • Messages in your surveys – when creating your survey you can now send messages in between questions that don’t require answers. This can be handy if you want to set some context before asking the respondent a question.
  • Send surveys to your existing respondents – as you acquire respondents within Surveybot from answering questions in your surveys you can send them additional surveys directly to Facebook messenger from the Surveybot dashboard.
  • Sign up to Surveybot without a Facebook account – you can now sign up to Surveybot without a Facebook account. If you do so you won’t be able to create surveys for Facebook pages, but if you decide later on you wish to do this you can connect your Facebook account to your Surveybot account.
  • NPS question type – easily collect NPS scores from your audience with the new NPS question type.


To get started with all these new features head over to

If you want to try out our example survey on facebook messenger check it out here.

Thanks for reading, if you would like to get in touch send us an email at