Customer Success Manager

Surveybot is an online software service that enables businesses to capture feedback from their customers / employees using chatbots on Facebook Messenger and Workplace. We are an early stage startup company with customers around the world.

We are looking for a customer success manager to join our growing startup.

About the role

The role will be ever transforming as our company grows. Initial responsibilities will include:

• Helping creating / organize our help documentation.
• Creating how-to tutorial videos.
• Writing blog posts.
• Responding to customer enquiries over chat / email.
• Reviewing our user sessions for “bad ux” and bugs.

Once you are up and running and operating our communications as above we want to experiment with the following:

• Conducting online demos with new customers as they onboard to our service.
• Creating / organizing our library of survey templates.
• Creating / organizing our library of questions templates.
• Reviewing our analytics.
• Reaching out to prospective customers using email automation.

About you

Ideally you are a fast learner who’s tech savvy, keen on learning new things and solving problems. Is keen on the idea of being a part of a new business that is growing. Happy to take on new responsibilities as they arise.

And all the other standard stuff like:

• Excellent spoken and written english.
• Effective communication skills.
• The ability to work in our office in Eden Terrace.
• Have some existing writing / communications experience that you can show us. This doesn’t necessarily need to be for another business ie. it could be your own personal blog.

This is a full time role, as per above and we’re keen to have you in the office.

Please send us your CV along with examples of any work that you have done.