Customer Feedback Chatbot Survey

The Customer Feedback Chatbot survey enables you to capture feedback from your customers on Facebook.

Use Facebook posts to promote chatbot surveys to your customers.

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Create your Customer Feedback survey chatbot

Using the Surveybot chatbot builder you can visually create your own Customer Feedback chatbot. Surveybot supports over 18 question types tailored to chatbots so you can ask any questions you would in a normal form. Personalize your surveys by making your chatbot conversational using messages between your questions.

Messenger designer

Use Facebook Posts to get Feedback from Customers

Using Surveybot campaigns you can post on your Facebook page links to your chatbot survey. Get feedback from your customers who like your Facebook page directly on Facebook. Setup your Facebook posts so that when customers comment on the post your chatbot survey automatically launches.

Facebook post

Capture Feedback offline using Messenger Codes

Facebook Messenger codes are like QR codes that work in Facebook Messenger. Every chatbot survey on Surveybot has it's own Facebook Messenger code. When scanning a Surveybot Messenger code the chatbot survey will automatically start. This is great for capturing feedback offline like when customers are in store.

Customer feedback messenger code

Frequently Asked Questions

Questions about Customer Feedback chatbots

Yes you can. When you sign up to Surveybot you can authenticate your Facebook account which will import your Facebook pages. When you create your chatbots in Surveybot you can connect them to any of your own Facebook pages. By connecting your chatbots to your Facebook page you will have a white-labelled experience where Surveybot branding doesn't appear anywhere in your chatbot.
Yes you can. When creating your Customer Feedback chatbot surveys using Surveybot you'll still use the Facebook Ads manager to manage your Facebook Ads campaigns. When you setup a Facebook Ads campaign in Surveybot for your Customer Feedback chatbot surveys Surveybot will generate some special JSON code that you then paste in to the Facebook Ads manager.
Yes it does. Surveybot gives you the flexibility to enter all of your questions, messages and any other default messages in your own language. Check out the settings tab in the chatbot designer to enter any messages in your own language.
When respondents answer your surveys they are subscribed to the panel for your Facebook page. Panels are the collection of subscribers for each of your Facebook pages. With panels you can segment them based on the data about each respondent and then send surveys to your segments.

Create your own
Customer Feedback chatbot surveys

Get started now and create your very own customer feedback chatbot.

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