Pricing

Free trial for 14 days, get 2 months free on annual.

All prices are in USD

FREE

  • Single user license
  • 100 survey responses /mo
  • 10 questions per survey
  • 3 messages per survey
  • View all Features

Basic

$

29

/mo
* Billed annually
$

35

/mo
  • Single user license
  • 1000 survey responses /mo
  • Unlimited questions / messages per survey
  • 1000 panel members
  • $19 /mo per 1000 additional panel members
  • 30 day money-back guarantee
  • View all Features

Standard

$

65

/mo
* Billed annually
$

79

/mo
  • 5 user license
  • Unlimited survey responses /mo
  • Unlimited questions / messages per survey
  • 2000 panel members
  • $19 /mo per 1000 additional panel members
  • 30 day money-back guarantee
  • View all Features

Researcher

$

99

/mo
* Billed annually
$

129

/mo
  • 10 user license
  • Unlimited survey responses /mo
  • Unlimited questions / messages per survey
  • 3000 panel members
  • $19 /mo per 1000 additional panel members
  • 30 day money-back guarantee
  • View all Features

Are you an enterprise?

Contact us
Features Free Basic Standard Researcher
Survey Responses
Total responses /month 100 1000 Unlimited Unlimited
Default max panel size 100 1000 2000 3000
Surveys capabilities
Survey questions 10 Unlimited Unlimited Unlimited
Survey messages 3 Unlimited Unlimited Unlimited
Content questions
Audio/Video capture questions
Export responses to CSV
Multi language support
Custom error messages
Anonymous surveys
Connect your own Facebook pages 1 page
Survey restart keywords
Email notifications
Auto start surveys
Custom revisit rules
Question jump logic
Question keyword logic
Only send logic
Answer piping
Panel field questions
Re-engagement messages Single Multiple
Campaigns
Send direct to Panel campaigns
Facebook Ad campaigns
Facebook Post campaigns
Shortlink campaigns
Trigger campaigns
Recurring Surveys
AB Testing Up to 2 surveys
Panels
Export to CSV
Segment panels by surveys
Segment panels by question answers
Segment panels by profile attributes
Pages
Page greeting text
Customised welcome messages
Customise page menu
Integrations
Zapier integration
Data API
Webhooks
Support
Email
Chat
Phone (24/7)
Free Basic Basic Standard Standard Researcher Researcher

Frequently Asked Questions

What counts as a survey response?

A survey response is an interaction between a chatbot and a respondent. The survey response is counted towards your monthly quota when the interaction begins, whether or not the respondent completes the survey.

How does the free trial work?

During your free trial you will have full access to all features and be able to collect up to 50 survey responses. The trial is not limited by time. When you receive more than 50 survey responses, you will need to purchase a subscription in order to access the survey results.

When do I need to pay?

Once you have received 50 survey responses, you will need to pay in order to access the survey results. The payment date determines your monthly billing date. On this date you will pay for the upcoming month, according to the number of survey responses you expect.

What happens if I go over the number of survey responses I paid for?

If you collect more than expected, your account will be automatically upgraded. You will be charged a prorated amount for the remainder of your billing cycle. Surveybot will keep you on the new quota for the following month.

Will you notify me before I am billed?

Of course. We will send you an advanced billing notice seven days before your monthly payment is due. If we automatically upgrade you, we will notify you as soon as the upgrade takes place.

Can I upgrade or downgrade my survey responses quota?

Of course, you can upgrade or downgrade any time during your monthly billing cycle. Upgrading takes effect immediately so you can get access to more survey responses straight away. Downgrading takes effect at the end of the billing cycle.

What types of payment do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and American Express.

Can I pay annually?

Surveybot offers month-to-month pricing. This gives you more flexibility, ensuring you only pay for what you need each month. Enterprise customers who are interested in paying annually by invoice may contact us.

What's your refund policy?

Our free trial should allow you to fully test drive Surveybot before you commit. Once you purchase a subscription, as stated in our Master service agreement, payments are non-refundable. This is regardless of whether you reach your quota or whether you delete or downgrade before the end of the subscription term.

What support do you provide?

Surveybot has an extensive knowledge base with many articles and how-to videos. We also provide email support 20 hours a day, five days a week. Email us at support@surveybot.io

What are your terms of use and privacy policies?

Here is our Master service agreement and  Application privacy policy. Have a look at our dedicated  legal center, where all our legal documents are gathered.

Any questions before you sign up?

If you have more questions about Surveybot or the sign-up process, please contact us and we'll get right back to you.